Shipping & Return Policy

SHIPPING

Emanuel processes orders for shipping Monday through Friday, excluding public holidays. Orders received on weekends and holidays will be processed the next business day.

Domestic shipping within Malaysia (East & West Malaysia) we charge a flat rate of RM8

INTERNATIONAL SHIPPING

Emanuel Femme is pleased to offer shipping worldwide, shipping charges will be based on POSLAJU rates, Please click here for the rates. For a list of other countries that we ship to and general inquiries on international shipping, you may contact our staff by emailing info@emanuel.com.my or WhatsApp our careline: +6012-693 5517.

After your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. You may also view your shipment’s status at any time by logging in your tracking code on Pos Malaysia’s official website.

RETURNS & EXCHANGE POLICY

Exchanges will not be processed until your returned item has been checked into our physical store.

We do not provide refunds. You can only change for another product or products which cost the same or higher.

Other conditions for returns & exchanges:
1) Item must be in original condition
2) Price tag is still attached
3) Item is unwashed, unaltered and unworn condition
4) Sale item and purchases made with discount coupons are non-returnable and non-exchangeable.

Cash refunds are not available. Items that are in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within (7) days of receipt.

Ways of return:

1) Shipping to our HQ

Shipping cost for the return will be borne by the customer.

HQ Address: 3A-41, Kenanga Wholesale City

Friendly reminder, NO cash balance will be refunded.

However, customers are advised to notify us at info@emanuel.com.my by quoting the order number and the product details.

Sale items are non-returnable.

Please contact us at info@emanuel.com.my or +6012-693 5517 if you have any questions or doubts.